Refund and Returns Policy

1. General Policy

At sugarspice, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days of the delivery date.

2.2. Condition of Items

Returned items must be in their original, unopened condition, with all tags, packaging, and accessories intact. Items that have been used, altered, or damaged after delivery are not eligible for a refund.

2.3. Non‑Returnable Products

• Perishable goods (e.g., food, spices that have passed their best‑by date)
• Personalized or custom‑made items
• Products marked as final sale

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (281) 869-2439‑2439. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

After approval, you will receive a prepaid return label (if applicable) or instructions for shipping the item back to us. All return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).

3.3. Inspection and Refund

Once the returned item is received, sugarspice will inspect it to confirm eligibility. If approved, the refund will be processed to the original payment method within 7‑10 business days. A confirmation email will be sent once the refund is completed.

4. Exchanges

At this time, sugarspice does not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.

5. Refund Exceptions

• Shipping fees are non‑refundable unless the return is due to an error on our part.
• Gift cards and promotional codes are not eligible for refunds.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the returned package during transit, and complying with all instructions provided by sugarspice. Failure to follow the return procedure may result in a delayed or denied refund.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. sugarspice reserves the right to modify this policy at any time; changes will be posted on this page and become effective immediately upon posting.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (281) 869-2439‑2439
• Address: 8413 Northeast 11th Terrace, Houston, Texas 77017, United States